Shipping Policy

Drpharmcoz (operated by REA MED) Last updated: January 15, 2026

This Shipping Policy explains how we process, ship, and deliver orders placed on drpharmcoz.com.

We currently deliver across all seven Emirates of the United Arab Emirates. If your address happens to fall outside our delivery area, we'll let you know as soon as you reach checkout.

Orders are usually processed within one to two business days, not counting weekends or public holidays. Once your order is on its way, you'll get a confirmation email or text message with tracking details where available.

Standard delivery typically takes two to four business days. Some items are marked "next day delivery" on their product page and will reach you the following day when ordered before the daily cut-off time. A few of our everyday pharmacy essentials are also available for rapid delivery within about thirty minutes in select areas. These timeframes are estimates rather than guarantees, since courier delays, weather, and busy periods can occasionally affect delivery.

We're happy to offer free delivery on all orders over AED 120. For anything below that amount, a standard delivery fee applies and will be shown clearly at checkout, or you can estimate it directly from your shopping cart before you check out.

Once your order ships, you'll be able to track it through the link in your confirmation email or by checking your account, and our support team is always available if you'd like an update.

Because some of our products are age-restricted or regulated health items, our courier may need to confirm your age or check identification at the point of delivery, in line with local health regulations. If this can't be confirmed at the door, delivery of that item may need to be rescheduled.

We take extra care packaging items that are fragile or sensitive to temperature, to make sure they arrive in good condition.

If a delivery attempt isn't successful, for example because of an incorrect address or nobody being available to receive it, our courier may try again or return the parcel to us, and an additional delivery fee may apply if this was due to something on the customer's end.

If you need to change your delivery address or cancel an order, just reach out to us as soon as possible through our contact page, and we'll do what we can before the order is dispatched.

Should your order arrive damaged or not arrive within the expected window, please let us know within 48 hours so we can look into it with our courier and sort out a replacement or refund in line with our Return and Refund Policy.

For any shipping questions, our team is happy to help through the contact page on our website.

This policy is a general template written for illustrative purposes and does not constitute legal advice.